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RMA - Return Material Authorization |
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1.
Click here to
Download and fill out the RMA form in its entirety.
2. When the form is filled
out, email it to
support@gnswireless.com
3. An RMA number will be
issued to you by email within 1-2 business days.
4. Follow the instructions
on the RMA, and send your products along with a
copy of
the completed RMA form.
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| Warranty
& Return Policy: |
| 1. Our Warranty Period does not cover physical damages,
misuse of the product, and natural disasters. |
| 2.
All shipments to
outside the continental United States are non-fundable under
any circumstances. Please be sure to contact us
directly for International shipments. |
| 3. Domestic customers have 30 business days to
return unopened items. In order to receive full refund
for the items purchased, the items must be in brand new,
unused condition. |
| 4. Within the 30 business days, for all used items,
there will be a restocking fee charge (minimum 15%).
Depending on the condition of the item-Restocking fee will
vary. |
| 5. All original materials must be returned in good
resalable condition. |
| 6. No refund, exchange or full credit will be issued
after the 30 business day return policy. |
7. Out-of Warranty items are repaired or replaced only
with the customer’s prior approval.
Labor charges and freight will vary based on the condition
of defective item. |
| 8. Advanced replacement will depend on condition of
unit, and with customer's prior approval. |
| 9. All RMA numbers automatically expire 21 days after
date of issuance. |
| 10. GNS Wireless reserves the right to refuse any RMA
shipment that does not come with RMA Case Number or an
invalid RMA Case Number. |
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Terms and Conditions: |
| REPAIR WARRANTY:
All warranties are void if GNS Wireless finds that
the product has been abused, physically damaged or altered
in any way without prior written authorization.
All
products being returned to GNS Wireless must be shipped PREPAID. If
the repair is under warranty, GNS Wireless will return the product
to the customer, within the 48 continental US, Ground Service at no
charge. Expedited shipping methods, international shipping and
custom fees are charged to the customer. For non-warranty items
customer pays for all return shipping costs.
ALL
products being returned for credit must be in the original box with
all accessories and in BRAND NEW (UNUSED) condition with
the factory default settings.
No
items will be accepted if markings of any type appear on hardware.
If antennas have been mounted, and appear discolored, or used in any
way, please do not send them back, as they will be returned to you
at your own expense.
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| OUT OF WARRANTY PRODUCT:
Out-of-Warranty Products are repaired only with the
customer’s prior approval. For Out-of-Warranty repair
charges, please contact us at 516-214-0321. |
| PACKAGING:
Please clearly mark the RMA number on the
outside of the packaging. Damage or loss of goods during
shipment is the sole responsibility of the customer. Product
must be returned in original carton or in packaging of equal
or greater quality.
To ensure
product remains in good condition, Please do not use the product box
as the shipping box. The items must be packaged and shipped in
another box with appropriate packing materials. Any Contents
of the package not matching the information on the RMA form will not
be accepted and ALL equipment will be returned to the customer at
customers expense. Items being returned for a sales credit are
subject to a minimum 15% restocking fee as stated on GNS Wireless Return
Policy. (view here) |
| RMA NUMBER:
Any returned product without a valid RMA number or no RMA
number will be refused and returned to the sender. RMA
numbers are only valid for 21 days from the date they are
issued. Please write the RMA number on the shipping
box in bold letters using permanent marker on at least two
different sides of the box. |
| PRODUCT:
Ship only the product(s) specified on the original RMA
request and do not include any additional items or
accessories. Any additional products will require a
new RMA number. |
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SHIPPING COST:
The customer is responsible for the cost of shipment to GNS
Wireless and we will be responsible for the cost of shipment
back to the customer. |
| SHIPPING METHOD:
All the repaired products will be shipping back to customers
via UPS/FedEX Ground service. |
| ADVANCED REPLACEMENT:
If you are requesting Advanced Replacement for the defective
product, you must provide us with a valid credit card number
as a guarantee. Please Note: Advanced Replacement charges
will be applied to the customer’s credit card, if the
defective product is not received by GNS Wireless within 21
business days. |
| RMA REFUND:
Customer is required to provide the original invoice/receipt
to request RMA credit. |
| Steps
to receive an RMA number: |
| 1.
Download the RMA
Form; fill it out the entire fields with the appropriate
product information |
| 2. Email the
RMA word document to
support@gnswireless.com |
| 3. Within 1-2 business
days, you will receive an email with the RMA
Receipt Confirmation |
| 4. Package the
item(s) with the appropriate shipping material. We
recommend using FedEx/UPS. |
| 5. Identify
the outside of the box with the RMA Case # given in the RMA
Receipt |
6. Ship the package:
GNS WIRELESS
LLC.
Attn:
RMA Department
650
Montauk Hwy. #18
Bayport NY
11705 |
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