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All
products being returned to GNS Wireless must be shipped PREPAID. If
the repair is under warranty, GNS Wireless will return the product
to the customer, within the 48 continental US, Ground Service at no
charge. Expedited shipping methods, international shipping and
custom fees are charged to the customer. For non-warranty items
customer pays for all return shipping costs.
ALL
products being returned for credit must be in the original box with
all accessories and in BRAND NEW (UNUSED) condition with
the factory default settings.
No
items will be accepted if markings of any type appear on hardware.
If antennas have been mounted, and appear discolored, or used in any
way, please do not send them back, as they will be returned to you
at your own expense.
To ensure
product remains in good condition, Please do not use the product box
as the shipping box. The items must be packaged and shipped in
another box with appropriate packing materials. Any Contents
of the package not matching the information on the RMA form will not
be accepted and ALL equipment will be returned to the customer at
customers expense. Items being returned for a sales credit are
subject up to a 15% restocking fee as stated on GNS Wireless Return
Policy. (view here)
Please
make sure all cat5 cable, mounting screws, u-bolts, PoE adapters,
power supplies (including box), and other hardware that came with
your device is included.
Please
fill out all fields below and submit form. After we receive
your RMA request, a email will be sent to you with instructions on
sending your items back. |
