Friendly, Knowledgeable Help
Talk to a team familiar with outdoor Wi-Fi, point-to-point links and the systems we install.
GNS WIRELESS · NETWORK SUPPORT
Reliable Support When You Need It.
Reliable Wi-Fi deserves reliable support. From a quick remote fix to an onsite service visit, our experienced team helps keep your marina, campground, or business connected.
Friendly, real-person support Priority service options Commercial Wi-Fi specialists
FLEXIBLE · NO ANNUAL COMMITMENT
Expert help, whenever you need it.
Something not working? Call us. We’ll help identify the issue and arrange a service visit when hands-on troubleshooting is needed.
- Onsite troubleshooting
- Scheduling based on availability
- Wireless bridges, access points and routers
- Replacement equipment available at additional cost
- No annual contract required
ANNUAL COVERAGE · DISTANT LOCATIONS
Support without the drive.
Ideal for marinas, campgrounds, RV parks and businesses outside the Long Island region. Many network issues can be diagnosed and resolved remotely.
- Priority remote troubleshooting
- Phone and email technical support
- Cloud network health checks
- Configuration and firmware assistance
- Remote equipment diagnostics
- Extended support-hour options
- Advance replacement service available — pre-configured equipment shipped promptly when available; device and shipping billed separately
- Discounted onsite service where available
ANNUAL COVERAGE · LOCAL CLIENTS
Local priority service. Less downtime.
Designed for Long Island and eligible nearby customers who want friendly technical support and prompt onsite assistance when remote troubleshooting isn’t enough.
- Everything included in Remote Support
- Two included onsite visits annually
- Next-business-day visit target for most eligible local customers
- Priority scheduling
- Additional onsite visits at $150 each
- Advance replacement service available — replacement device billed separately
- Extended support-hour options
Good Support Makes All the Difference.
Real technicians who understand your network — with practical solutions, clear answers and service that fits your location.
Fast Response When It Matters
Priority customers receive faster scheduling, with next-business-day onsite visits targeted for most eligible local locations.
Advance Replacement Options
Pre-configured replacement devices can be shipped when available. Device and shipping charges are additional.
Real Technicians. Real Network Experience.
From troubleshooting the network room to servicing outdoor wireless links, we know the equipment behind your connection.
Remote Support Backed by Hands-On Experience
Our team understands how commercial networks are installed and maintained, helping us troubleshoot problems from anywhere.
Local Technicians. Onsite When Needed.
For eligible local customers, Priority Support offers faster scheduling and an experienced technician when remote assistance isn’t enough.
Frequently Asked Questions
Do I need a support contract?
No. We offer on-demand service as well as optional annual support plans.
Can you support a marina or campground outside New York?
Yes. Remote Support is designed for eligible cloud-managed networks outside our regular onsite service area.
Does annual support include replacement equipment?
No. GNS Wireless can pre-configure and ship a replacement device when available. The device and applicable shipping costs are billed separately.
How many onsite visits does Priority Support include?
Two onsite visits per year for eligible local customers. Additional visits are available at $150 each.
Is next-business-day service guaranteed?
No. We target next-business-day onsite visits for most eligible local Priority Support customers, subject to technician availability, location, weather and site access.
Do you provide internet service?
No. GNS Wireless designs, installs and supports networks that distribute your existing internet connection.
Need a Hand? We’re Easy to Reach.
Tell us about your location and network. We’ll help you choose the right level of support.
Support covers eligible GNS-managed network equipment. Travel zones, service hours, replacement procedures, after-hours availability and exclusions are subject to the service agreement. Replacement hardware and applicable shipping are billed separately. GNS Wireless does not provide internet service.